Right of revocation

Cost responsibility clause

In case the consumer doesn't exercise his right of revocation according to § 6 he has to bear the regular costs for returning goods if the delivered goods correspond to the ones ordered and if the price of the returned item doesn't exceed the amount of 40 Euro or if  you haven't reciprocated yet at the time of revocation in the case of a higher price of the item. Otherwise the return is free.


Cancellation policy

Right of revocation

You may declare the revocation of your contractual statement within a period of 14 days in text form (e.g. letter, fax, email) or - if you receive the item prior to the deadline expiration - by returning the merchandise. The revocation does not have to contain any grounds. We will forward this revocation instruction to you again in text form. The revocation period commences after the receipt of  this revocation instruction in text form but not before the receipt of the merchandise at the recipient.  (In case of recurrent delivery of similar goods not before the receipt of the first part delivery) and not before the compliance of our information obligations according to article 246 § 2 read in conjunction with § 1 par. 1 and 2 EGBGB plus our duties according to § 312g paragraph 1 sentence 1 BGB read in conjunction with article 246 § 3 EGBGB. The time-limit shall be deemed to be observed by the timely dispatch of the declaration of revocation or the return shipment.

The revocation is to be addressed to:

DVS Media GmbH
Aachener Straße 172

D-40223 Düsseldorf

Consequences of revocation
In case of a valid revocation, all mutually received performances as well as emoluments taken (e.g. interest), if applicable, are to be restituted. If you are unable or partially unable to restitute the performances as well as emoluments (e.g. Gebrauchsvorteile) to us or can only restitute it in a deteriorated condition, then you have to insofar compensate for its value where applicable. This does not apply if the deterioration is exclusively due to examining the merchandises
features and functionality. "Examining the merchandises features and functionality" means the testing as it is usual for instance in a retail store.

Things that can be shipped by parcel are to be returned on our risk. You are obliged to bear the costs of the return shipment, if the merchandise delivered corresponds to the merchandise ordered, and if the price of the merchandise to be sent back does not exceed an amount of forty euros or if, where the price is higher, you have at the date of the revocation not yet rendered consideration or given a part payment. In all other cases, the return shipment for you is free of charge.

All reimbursement obligations must be fulfilled within 30 days. The revocation period commences for you with the dispatch of your declaration of revocation or the merchandise and for us with its receipt.

Special note:

The right of revocation does not apply on contracts for the supply of goods produced according to customer specifications, newspapers and rulebooks.

End of revocation instruction


A favour to ask our clients who aren't affected by the right of revocation

For any returns we ask you to avoid sending the goods not-prepaid but to adequately frank it. We will refund all incurred costs subsequently. This ask is no condition for the valid exercise of your right of revocation, it just makes our work much easier.